Thank you for joining our community. Protecting your privacy is a priority for us. This privacy policy (“Privacy Policy”) outlines how More Wellbeing,along with our affiliates and subsidiaries (collectively referred to as “More Wellbeing,” “we,” “us,” or “our”), collect, use, disclose, and process your information. It also describes the rights and options you have concerning your information.

This Privacy Policy pertains to the information we gather and manage when you interact with us. This includes accessing or using our websites, mobile applications, and other online platforms offered by More Wellbeing that link to this Privacy Policy, reaching out to our customer support, engaging with our social media features and pages, or interacting with us in any other way.

We encourage you to carefully review this Privacy Policy.

1. DATA WE GATHER

We collect various types of information based on how you interact with us and our offerings. Some of this information includes personal details. In this Privacy Policy, the term “personal information” refers generally to data that can identify you, whether on its own or when combined with other information.

A. Information Provided Directly to Us

Account and Profile Information: When you register for an account or create a user profile, we gather any information or content you submit to us. This may encompass your name, date of birth, contact details (like email and phone number), password, billing and shipping address, payment information (such as credit card or debit card details). You can choose to add more details to your profile, like profile pictures or avatars, gender, interactions, logins and purchases, account anniversary date, and other information linked to your experience with our products. Every time you log in to make purchases, we gather additional information and add it to your profile. Communication Details: Information is collected when you communicate with us (e.g., through email, SMS text messages, or chat sessions) or interact with others on our Services. This includes when you request more information about products or services, engage with our customer support, interact with us on social media, or subscribe to receive our email newsletters, notifications, or marketing messages. We also gather data when you engage with us on social media, such as by interacting with our social media accounts, liking or following our posts, tagging us or our products on social media, or allowing us to view your social media profile. This may include contact information (like email address, phone number, or mailing address), the timing and content of your communications, online identifiers, social media profile, and the content of your interactions. Customer Relationship Data: We collect information related to our customer relationships, including customer names, contact details (e.g., email and phone number), and information exchanged in communications between us and our customers or their representatives. Demographic Information: We may collect specific or general demographic data when you complete forms or surveys on our Services. This can include age, gender, postal code, state, and country. Transaction Details: Information related to transactions, such as purchases of products and services, is gathered when you engage with us or our Services. This includes details like the type of products or services bought, purchase date, order specifics, amount charged, delivery details, payment method and payment information (e.g., debit or credit card number), billing and shipping address, and details of any product returns or exchanges. Sensitive Information: We do not actively collect sensitive data; however, customers may occasionally share potentially sensitive information with us via online reviews, social media interactions, email, or other methods.

B. Information Received from Third Parties

• Third-Party Sign-In: If you use our Services via a third-party application like the Apple App Store (collectively referred to as “App Stores”) or a social media or other third-party account such as Facebook, Instagram, TikTok, or Google, we may gather information about you from that third-party application if you have made it public through your privacy settings. Depending on your privacy settings on the third-party account, the information we collect through App Stores or third-party accounts may include your email address, name, username, user identification number, location, gender, birth date, profile picture, and your social media network contacts. By opting to use our Services with a third-party account, you give us consent to obtain your information from that third-party service and handle it in line with this Privacy Policy. Please be aware that we do not control the information practices of third parties, so it’s essential to carefully review the third party’s privacy statement and your settings on their site.

C. Information Gathered through Tracking Technology

We automatically collect certain information when you use our Services. This information may include:

Audio and Visual Data: If you interact with our Services or upload visual images, likeness, or voice recordings to your user profile, we may capture this data via photographs or videos. Device and Network Data: We gather details about the device you use to access our Services, such as the hardware model, browser type, IP address, operating system version, unique device identifiers, and advertising identifiers. Location Data: Depending on your device type and connectivity, we may collect location-based information like your IP address, city, county, zip code, and region to enhance your user experience and understand your interaction with our products and services better. Unless you provide explicit consent otherwise, we use this information solely to deliver requested Services or in an aggregated, anonymized format that doesn’t identify you. If you prefer not to have this location information collected and used, you can opt out by disabling location and Bluetooth features on your device’s operating system. Usage Data: We gather information about your activity on our Services through log files, cookies, web beacons, and similar tracking technologies. This includes access times, page views, routes used to access our Services, website and app crashes, hyperlink usage within our Services, and identifiers linked to browser cookies, web beacons, and pixels we use. We may utilize third-party services like Google Analytics for collecting this usage data. Learn more about Google’s data practices and opt-out options here.

For further details about our use of cookies and similar tracking technologies, including any choices you have regarding this data collection, please refer to our Cookie Policy.

D. Other Types of Information

Inferences and Derived Data: We may generate information or make assumptions about you using the personal information we gather. For instance, we might infer your location from your IP address or predict your potential purchasing preferences based on your browsing activity on our Services.

2. How We Use Information

We utilize personal information for various purposes outlined in more detail below:

A. To Provide and Maintain Products and Services:

Administer your account and grant access to requested Services and features.
Identify and rectify errors affecting the intended functionality of our Services.
Process transactions, including payments, orders, returns, and exchanges.
Communicate with you regarding account management, customer service, delivery updates, product information, security updates, and policy changes.
Enforce terms, conditions, policies, and agreements.
Address questions, comments, reviews, and other requests, including providing customer support.
Verify individual identity.

B. To Improve, Personalize, and Develop Products and Services:

Enhance and personalize your Service usage based on preferences.
Conduct research and development to enhance existing or create new products and services.

We employ cookies and similar technologies for these purposes. For more details, refer to our Cookie Policy.

C. To Provide Customer Support:

Use necessary information, including Sensitive Information, to address inquiries, resolve disputes, and troubleshoot problems.

D. To Conduct Feedback Surveys and Obtain Testimonials:

Request participation in feedback surveys to enhance products and Services.
Obtain testimonials for product improvement and promotion, with your permission.

E. To Send Marketing and Promotional Communications:

Send product and promotional emails or notifications, tailored to interests.
Notify about offers, products, and services of interest, respecting your preferences.

You can opt out of these communications at any time per the “YOUR CHOICES” section.

F. To Comply with Legal or Regulatory Obligations:

Fulfill legal or regulatory requirements.
Address fraud, security, or technical issues.
Protect against deceptive, fraudulent, or illegal activity.

G. With Your Consent:

Process information for additional purposes per your consent or instructions.

3. How We Share Information

Apart from the specific situations discussed elsewhere in this Privacy Policy, we share information under the following circumstances:

Affiliates and Subsidiaries:

We may share some or all of your information with our group of companies under common ownership or control (including affiliates, subsidiaries, and our holding company) for purposes outlined in this Privacy Policy.

Business Transactions:

Information may be shared or transferred during negotiations or in connection with business transactions such as mergers, asset sales, financing, or acquisition of our business.

Professional Advisors:

Information is shared with legal, financial, insurance, and other professional advisers to manage business operations, obtain professional advice, or handle legal matters.

Public Forums:

Certain Services allow posting or sharing of content publicly (e.g., messages, photos). Information submitted to public areas may become publicly available.

Service Providers:

We share information with third-party service providers performing services on our behalf, including order fulfillment, payment processing, customer support, marketing, analytics, and security.

Legal Requirements:

Information may be disclosed to comply with laws, regulations, legal processes, or requests from law enforcement or government agencies, or to enforce our legal rights.

Third-Party Partners and Co-Sponsors:

Contests, events, or promotions with third-party partners may involve sharing information. Your information’s use by these partners is governed by their privacy policies.

Other Disclosures with Your Consent:

Information may be shared for purposes not covered in this Privacy Policy with your consent or direction.

4. Analytics and Advertising Services Provided by Others

We utilize cookies and similar tracking technologies, such as web beacons, pixels, and local storage, to automatically gather information, including your email address, through our Services (such as tracking sales cart activity and alerting us of abandoned sales carts). Additionally, we collaborate with third-party partners who offer analytics and advertising services or other functionalities on our Services. These third parties, including Retention, also employ cookies and similar tracking technologies to collect information about you when using our Services (e.g., through a browser) and may combine this information with other accessible data, such as your mailing address, to deliver relevant marketing offers via email or direct mail. For instance, if you browse our site anonymously, this information might be identified and stored in the Retention database. Where mandated by law, the utilization of cookies and similar tracking technologies is based on consent. If you wish to modify your cookies and similar tracking technologies settings, please visit the cookie banner on our homepage. For more details on how we use these technologies and how you can decline specific cookies, please refer to our Cookie Policy.

5. Your Choices

A. Access to Your Account

You can access your account to view order history information and adjust subscriptions on your own through the My Account section once logged in via this link.

For any personal information changes you may need (phone, email, address, etc.) or to delete your account entirely, please email us at customerservice@morewellbeing.com, and our customer service team can assist you in updating your account.

B. Marketing Communications

Email: You can choose to stop receiving our newsletter or marketing emails by following the unsubscribe instructions included in these emails, or you can contact us at customersupport@morewellbeing.com in the United States and Canada. If you opt out of receiving promotional communications, we may still send you non-promotional communications, such as those related to your account, orders, or ongoing business relations.

Text Messages: To opt out of receiving text messages, follow the opt-out instructions in the messages you receive from us.

C. Device Permissions

Mobile platforms have permission systems for specific types of device data and notifications, such as camera and microphone access, as well as push notifications. Where applicable, you can change your settings on your device to either consent or oppose the collection of corresponding information or the display of notifications. Depending on the changes you make to your settings, certain services may lose partial or full functionality.

D. Uninstall the Application

If you have downloaded our mobile application, you can stop all information collection by the application by disabling call forwarding and deactivating your account following the instructions on the Service’s Settings screen, and then uninstalling the application using the standard uninstall process for your device. If you uninstall the application from your mobile device, the unique identifier associated with your device will continue to be stored. If you reinstall the application on the same mobile device, we will be able to re-associate this identifier with your previous transactions and activities.

E. Managing Cookies

For more information on how you can refuse certain cookies, please refer to our Cookie Policy.

F. “Do Not Track” Features

Some web browsers incorporate a Do Not Track (DNT) or similar feature. DNT is a way for users to inform websites and services that they do not want certain information about their webpage visits collected over time and across websites or online services. Please note that we do not respond to or honor DNT signals or similar mechanisms transmitted by web browsers.

6. How We Protect Information

We have implemented reasonable and appropriate technical and organizational security measures to safeguard the personal information we process. However, it’s important to note that no method of internet transmission or electronic storage is entirely secure. While we strive to protect your personal information, we cannot guarantee absolute security. If required by law, we will notify you of any breach of your personal information electronically, in writing, or by phone, if permitted.

When you create an account with our Website/app, you will need to set a password. You are responsible for keeping your password confidential, choosing a strong and unique password, and ensuring its security. You are also accountable for any unauthorized access to or use of your account by others who obtain your password, whether or not authorized by you. Please inform us promptly of any unauthorized use of your password or account.

7. Data Transfers

The information we collect may be transferred to, stored, and processed in the United States and other countries like Canada, the Dominican Republic, India, and South Africa for the purposes outlined in this Privacy Policy. Whenever possible, we adhere to privacy principles consistent with the laws of the country where we initially received your information. By using our Services or providing your personal information, you consent to the transfer of your information to these countries.

8. Children’s Privacy

Our Services are intended for individuals over the age of 18. We do not knowingly collect information from individuals under 18 years old. If you are under 18, please do not use or download our Services. We do not knowingly sell personal information of individuals under 16 years old.

9. Third-Party Links

We may provide links to third-party websites and content for your convenience and information. These websites and content may have separate privacy policies. We do not control the privacy practices of websites or services we do not own. We encourage you to review the privacy policies of any third-party website or application you visit.

As part of our Services, we may integrate with certain third-party services. If you link your account with such applications, you may choose to share health information collected while using our Services. You can opt-out of tracking by adjusting privacy settings on these applications. Interactions with third-party services are governed by the privacy policy of the provider.

10. Information for California Residents

If you are a California resident, you have certain rights regarding your personal information under California law. This section outlines those rights and how you can exercise them.

A. Categories of Personal Information We Collect, Use, and Disclose

We collect and disclose various categories of personal information for the purposes described in our Privacy Policy. You have the right to request access to specific pieces of personal information collected about you in the past twelve months and to know the categories of personal information we have collected, used, and disclosed. You can request this information by contacting us at the provided email address or phone number.

B. Privacy Rights

As a California resident, you have the following privacy rights:

Access to Information: You can request information about the categories and specific pieces of personal information we have collected about you. Deletion: You can request that we delete personal information we have collected from you, subject to certain exceptions. Opt-Out of Sales: You have the right to opt-out of the sale of your personal information. Non-discrimination: We do not discriminate against you for exercising your privacy rights.

C. Exercising Your Privacy Rights

You can exercise your privacy rights by submitting a request through our CCPA Request Form, contacting us by email or phone, or using the STL Request Form for inquiries related to disclosing personal information for direct marketing purposes.

To verify your identity, we may ask for specific information and documentation. You can also designate an authorized agent to exercise these rights on your behalf.

D. California’s “Shine the Light” Law

California’s “Shine the Light” law allows California customers to request information about our practices related to disclosing certain types of personal information to third parties for their direct marketing purposes. You can make such a request using the STL Request Form.

Please note that we may impose certain restrictions and requirements on requests based on applicable laws.

11. Changes to This Privacy Policy

We may make changes to this Privacy Policy from time to time. In addition, we may provide additional “just-in-time” disclosures or further information about our data collection, use, and sharing practices for specific Services. These notices may supplement or clarify our privacy practices or offer you additional choices regarding how we process your personal information.

12. Contact Details

If you have any questions, complaints, or comments about this Privacy Policy or our privacy practices, you may email us at customersupport@morewellbeing.com or by mail at:

MoreWellBeing.com

323 Main Street, Los Angeles, CA 90001

13. Accessibility

Individuals with disabilities can request this Privacy Policy in an alternative format by reaching out to us using the contact information provided above. If you have visual impairments, you can access this notice using your browser’s audio reader.

14. Governing Law and Other Applicable morewellbeing.com Policies

This Privacy Policy is governed by the laws of the United States of America and the State of California. For further information on morewellbeing.com’s other applicable policies, please refer to the Terms & Conditions, which are incorporated herein by reference.

15. Language Used

Please note that this privacy policy is written and presented in English. All communications, disclosures, and information provided within this document are in the English language. If you require translation or interpretation services, please contact us at customersupport@morewellbeing.com for assistance.